FAQs

QUILT PATTERN FREQUENTLY ASKED QUESTIONS:

Q:  How do I download a pattern on a phone?

A:  To save PDF files on Apple devices, click the product title in the email on your phone to open the PDF.  Then press the share icon in the bottom bar and choose the 'Copy to iBooks' option.

Q:  I can't find my pattern download on my phone.  

A:  To learn how to find pattern downloads on an iPhone, visit this website:  https://www.lifewire.com/how-to-find-downloads-on-phone-4587236

Q:  I purchased a PDF and would like a Printed pattern instead (...because I can't find the download or my printer isn't working...)  Would you mail it to me?

A:  If the pattern has been downloaded, a Printed pattern cannot be substituted.

Q:  If I pay postage, can I change my order from PDF to a Printed pattern?

A:  If the pattern has been downloaded, a Printed pattern cannot be substituted.  If the pattern has not been downloaded, please purchase the Printed version of the pattern and request a refund of the PDF purchase.  It's extremely time-consuming to print postage for a PDF order that doesn't include any shipping information.

Q:  I have exceeded my download limit (3) and still can't download the file. 

A:  To learn how to find pattern downloads on an iPhone, visit this website:  https://www.lifewire.com/how-to-find-downloads-on-phone-4587236  Go through all of the steps.

In the future, download all PDFs onto a computer rather than a phone or mobile device.

Q:  Can I have a refund?

A:  Patterns, both PDF and Printed, are nonrefundable because they are copyrighted.

Q:  How do I print the file?

A:  Download the file, open the file, and then click on the Print icon.  For assistance on printing from a phone, visit this website:  https://www.digitaltrends.com/mobile/how-to-print-from-an-iphone/  Go through all of the steps.

Q:  Could you send the PDF file to a different email address?

A:  No.

QUILT FREQUENTLY ASKED QUESTIONS:

Q:  How do I care for my quilt?

A:  Machine wash and dry in cool temperatures and Shout Color Catchers to soak up any extra dye.