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FAQs

QUILT PATTERN FREQUENTLY ASKED QUESTIONS:

Q:  May I return a pattern I purchased?

A:  No.  Due to copyright law, PDF and Printed patterns are not returnable for a refund.

Q:  I need help trimming Flying Geese quilt blocks.

A:  I highly recommend using a ruler to trim Flying Geese blocks for accuracy.  I recommend the Wing Clipper and Wing Clipper II to trim Flying Geese units.  These rulers included sizes that most ruler sets do not include.  They are available at Fat Quarter Shop and Etsy.

Here is a picture tutorial on how to trim Flying Geese blocks without a ruler.  

Here is a video tutorial on how to trim Flying Geese blocks without a ruler.

Q:  How do I save a pattern on a phone?  Opening a file does not save it.

A:  To save PDF files on Apple devices, click the product title in the email on your phone to open the PDF.  Allow time for the file to open; it isn't immediate.  Then press the share icon in the bottom bar and choose the 'Copy to iBooks' option.  For additional help, visit this website.

Q:  I can't find my pattern download on my phone.  

A:  To learn how to find pattern downloads on an iPhone, visit this website.

Q:  I can't find a pattern download on my iPad.

A:  To learn how to find pattern downloads on an iPad, visit this website.  Then scroll down to where it says "How to Find Downloads on Your iPad" and complete these steps.

Q:  I am using an iPhone or iPad and have exceeded my download limit (3) and still can't download the file. 

Did you save the file?  Opening a file does not save it.  If you saved it then...

A for iPhone:  In all likelihood, the file was downloaded and its location is unknown.  Visit this website.  Go through all of the steps.

A for iPad:  In all likelihood, the file was downloaded and its location is unknown.  Visit this website.  Then scroll down to where it says "How to Find Downloads on Your iPad" and complete these steps.

If you still need assistance, please contact Myra@BusyHandsQuilts.com.

 Q:  I purchased a PDF and would like a Printed pattern instead (...because I can't find the download or my printer isn't working...)  Would you mail it to me?

A:  If the pattern has been downloaded, a Printed pattern cannot be substituted.

Q:  If I pay postage, can I change my order from PDF to a Printed pattern?

A:  If the pattern has been downloaded, a Printed pattern cannot be substituted.  If the pattern has not been downloaded, please purchase the Printed version of the pattern and request a refund of the PDF purchase.  It's extremely time-consuming to print postage for a PDF order that doesn't include any shipping information.

Q:  Can I have a refund?

A:  Patterns, both PDF and Printed, are nonrefundable because they are copyrighted.

Q:  How do I print the file?

A:  Download the file (or open it on the phone if you've already saved it), save the file (if you haven't already), and then click on the Print icon, choose your printer, etc.  For assistance on printing from a phone, visit this website.   Go through all of the steps.

Q:  Could you send the PDF file to a different email address?

A:  No.

FREQUENTLY ASKED QUESTIONS ABOUT QUILT KITS AND FABRICS:

Q:  Do you accept returns on quilt kits and fabrics?

A:  No.

FREQUENTLY ASKED QUESTIONS ABOUT QUILTS:

Q:  How do I care for my quilt?

A:  Machine wash and dry in cool temperatures with Shout Color Catchers to soak up any extra dye.